These terms and conditions form the basis of the contract through which the INSTITUTE OF ADMINISTRATIVE MANAGEMENT (IAM), incorporated in England & Wales under the Companies Act 1985 (Registered No.09016031) whose registered Office 1 Unit 1 Haggwood Quarry Industrial Estate Honley Holmfirth,HD9 6PW United Kingdom, will deliver a service to you as an IAM member or subscriber (you). On becoming a member or subscriber of IAM you agree to these terms and conditions. We will handle your personal data in accordance with our privacy policy and the latest GDPR regulations.
By purchasing Goods and/or Services from us, you agree to be legally bound by these Terms and Conditions. These Terms and Conditions are made up of the following two parts: Part A sets out the general terms that govern any purchase by you of Goods and/or Services and Part B provides the definitions of the defined terms that are used in Part A.
1.1 The Terms and Conditions govern the supply of Goods and/or Services to you, that are ordered by you directly from IAM.
1.2 Our Terms and Conditions intend to comply with all of your statutory rights as a Consumer. However, in the event that any uncertainty arises, your statutory rights will take priority over these Terms and Conditions.
1.3 Where you order Services as a Consumer, subject to the terms of the Contract, once payment has been received IAM will allow you to use the relevant Services for the duration that your use of the Services is permitted as described in the acknowledgement provided by us to you in accordance with clause 4.1 below, and at that time the Contract between us will be formed.
1.4 Where you order Services otherwise than as a Consumer, subject to the terms of the Contract, once payment has been received, IAM will allow use the relevant Services for the duration that the Service is permitted as described in the Invoice, and at that time the Contract between us will be formed.
1.5 Where you order Goods as a Consumer, subject to the terms of the Contract, the Contract will be formed once you receive an acknowledgement referred to in clause 4.1 below from us relating to your Order.
1.6 Where you order Goods otherwise than as a Consumer, subject to the terms of the Contract, the Contract will be formed once you receive an Invoice from us relating to your Order.
2.1 The Goods and/or Services are available to anyone, regardless of ethnicity, gender or age. You acknowledge and understand that you may not order the Goods and/or Services unless you are legally permitted to do so under the laws in your respective country of residence.
2.2 By requesting the Goods and/or Services on behalf of an organisation, you warrant and represent that you have the authority to bind that organisation to the Contract.
2.3 By requesting Goods and/or Services on your own behalf, you warrant and represent that you are at least 16 years old, either entering into the Contract for yourself or entering on behalf of another or person in your legal care.
3.1 The Price payable for the Goods and/or the Services that you request are as set out in the Invoice we send to you and, where you are a Consumer, in the acknowledgement we send to you in accordance with clause 4.1.
4.1 Where you are a Consumer and you place an Order we will send you written confirmation via email of your Order setting out the details of the Goods and/or Services to be supplied to you and the date of purchase.
5.1 Membership of the IAM will provide you with membership at Subscriber, Student, Affiliate, Associate, Member, Fellow, Retired/Lifetime level.
6.1 Subscribers will receive IAM's email newsletter, at least monthly; access to IAM's online on-demand information and resources, and invitations to webinars and online events.
7.1 When you click to submit your application you are making an offer to subscribe to the IAM which, if accepted by us, will result in a legally binding contract.
8.1 Once we accept your application, you have seven working days in which you may cancel your subscription without any penalty if you change your mind.
9.1 By proceeding with this application, you are confirming that, as a member of the Institute of Administrative Management, you will be committed to professional development and that you intend to develop your skills and professionalism continuously.
10.1 We reserve the right to reject or cancel your application if we are unable to obtain payment authorisation from the issuer of your card or from your bank.
11.1 Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control.
12.1 If you are a member, you may cancel this Contract until, but no later than, 7 calendar days or 5 working days prior to the anniversary of your membership.
13.1 Your IAM membership will automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date.
14.1 Membership fees are set out on our website. Payments must be made either annually using a valid credit or debit card, or by monthly direct debit.
15.1 If you are not using your own credit/debit card to pay your membership fee, you must ask the permission of the cardholder before entering the payment details.
16.1 Payment by direct debit is the simplest and the most convenient way to pay your IAM membership.
17.1 We will not be liable to you in respect of any membership related benefits, goods or services provided by a party other than IAM.
18.1 We take care to ensure all content and information provided by us is as complete, accurate, and up to date as possible.
19.1 Diligence and care should be taken when using the information provided. All services are subject to copyright law.
20.1 Members may be invited to events organised by us or our partners for informational and networking purposes.
21.1 These terms and conditions are governed by and will be construed in accordance with English law.
22.1 No person who is not a party to these Terms and Conditions and/or any Contract shall have any right to enforce any term of these Terms and Conditions.
23.1 You may not use our logo, trademark, or any other aspect of our branding.
24.1 You agree to indemnify and hold the IAM harmless from and against any breach by you of these Terms and Conditions.
25.1 You agree that IAM may process your personal information for the purposes of providing any Goods/Services to you and/or sending marketing communications to you.
26.1 IAM operates a complaint handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, you shall give notice in writing.
27.1 No additions to or modifications of these Terms and Conditions or any Contract shall be effective unless accepted by IAM in writing. IAM is entitled to terminate or revise the provisions of these Terms and Conditions and any Contract with immediate effect in the case of obvious errors or inaccuracies regarding the Goods, Services or Prices.
28.1 The Contract sets out the whole of our agreement relating to the supply of the Goods and/or the Services to you by IAM, and supersedes and extinguishes any prior agreement, undertakings, representations, warranties and arrangements of any nature, whether in writing or oral, relating to such subject matter.
28.2 In particular, nothing said by any person on behalf of IAM should be understood as a variation of the Contract or as an authorised representative about the nature or quality of any Goods and/or the Services offered by IAM. To the extent permitted by law, IAM shall have no liability for any such representation being untrue or misleading.
28.3 This clause will survive any expiry, cancellation or termination of a Contract for any reason.
29.1 If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
30.1 In respect of Consumers, we may at any time, without consent of the Consumer, assign all or any part of our rights, benefits and/or obligations arising pursuant to these Terms and Conditions and/or any Contract to a competent third party, provided that the assignment does not negatively affect the provision of Goods and Services to such Consumer (if any) and the rights or remedies of the Consumer under the Terms and Conditions and any Contract.
30.2 In respect of Business Users, we may at any time, without consent of the Business User, assign all or any part of our rights, benefits and/or obligations arising pursuant to these Terms and Conditions and any Contract to a competent third party.
30.3 You may not assign or transfer any of your rights or obligations, nor subcontract any of your obligations, under these Terms and Conditions or any Contract without the prior written consent of IAM.
"Business User" means a legal entity or a person who buys or agrees to buy the Goods and/or the Services from IAM for use by an employee or third party;
"Consumer" means an individual who buys or agrees to buy Goods and/or Services from IAM for their own use;
"Contract" means these terms as amended from time to time and the order confirmation that may be given by us to you in accordance with clause 4.1 and applicable Invoice;
"Customer" means Consumers and Business Users collectively;
"IAM", "our" or "we" means the Institute of Administrative Management or its successors or assigns;
"Goods" means all goods and products, including but not limited to membership, examinations, student handbooks, journals, periodicals, magazines, software, and other material that are from time to time supplied by the IAM and available for customers to purchase;
"Brand Protection" means "Intellectual Property Rights" and includes all patents, trademarks, registered designs, and applications for the same, copyright, design rights, know-how, trade and business names and any other similar protected rights in any country;
"Invoice" means the invoice to be sent by the IAM to the Customer specifying (i) the Price of Goods or Services, the delivery cost and the VAT and other applicable sales tax or duty (if any) payable by the Customer and (ii) the arrangements for payment;
"Order" means your order for Goods and/or Services as set out on an Order Form as received by us and as may be acknowledged by us in accordance with clause 4.1;
"Price" means the total charges or purchase price payable for the Goods and/or the Services sold by IAM to the Customer;
"Services" means all the publications and services, including but not limited to membership and associated benefits, events and programmes that are from time to time supplied by the IAM and available for customers to purchase or subscribe;